Terms and Conditions

These terms and conditions ("Terms") apply to the online sale of goods by us, SCMG Enterprises Limited ("SCMG Enterprises"), to you, the customer, via our website https://www.locomotionmodels.com (our "Website").

To shop on our Website, you must:

We are only able to sell goods to you via our Website and on these Terms if you are a consumer. If you are a business looking to purchase wholesale, please contact us at wholesale@sciencemuseum.ac.uk for relevant information. We are unable to take payments over the phone.

To place an order, please use your credit or debit card to pay for the product.

Once you have placed your order, you will receive an acknowledgement email confirming receipt. Please note that this acknowledgement is not our acceptance of your order. Acceptance will only take place when we email you to confirm the dispatch of the goods to you, at which point a contract is formed between you and us, subject to these Terms.

If you wish to change an item within an order, or edit a delivery address, please make any amendments to your basket before paying. Once an order is placed online, it cannot be amended and you would instead need to cancel the incorrect order as soon as possible by emailing queries-locomotionmodels@locomotion.org.uk or calling 01904 685785. We are unable to accept order cancellations once the goods have been dispatched. All orders are subject to availability and confirmation of the order price. If there is an issue with your order, we will contact you.

Future releases from the National Collection in Miniature are available on pre-order.

To pre-order a future release, there are two options available to you:

Acceptance by us of your Deposit or Pre-Payment is not a guarantee that we will manufacture a product and deliver it to you. In some cases, we may determine at our sole discretion that it is not possible to proceed with the manufacture of a future release (for example, where manufacture is not viable due to a low number of pre-orders). In such circumstances, we will take steps to contact you at the email address or telephone number provided as part of your pre-order to (i) notify you that the model will no longer be manufactured, and (ii) to return your Deposit or Pre-Payment in full to you.

You have the right to cancel your pre-order at any time prior to dispatch. If you cancel, you will not be charged, and we will contact you at the email address or telephone number provided as part of your pre-order, to offer you a full refund of your Deposit or Pre-Payment. You should respond to our offer of a refund promptly to enable us to process this.

If we have sought to contact you in order to return your Deposit or Pre-Payment to you, and we have not received a response from you for a period of 24 months or more from the date that you paid your Deposit or Pre-Payment, our refund of the Deposit or Pre-Payment will be at our sole discretion.

Care has been taken to ensure the accuracy of product descriptions, specifications, and prices on our Website. However, there may be occasional errors in the information we provide to you.

If we discover an error for any goods you have ordered, we will provide you with an explanation and a corrected offer as soon as possible. You will be given the option to cancel your order. If you cancel and you have already paid, you will receive a full refund. Any erroneous goods already dispatched should be returned to us and we will provide you with a freepost label to enable this.

The prices shown on our Website include VAT and exclude delivery fees. Delivery fees will be charged in addition. These will be clearly shown during the checkout process and included in the ‘Total Cost’ displayed for your order prior to payment. We reserve the right to change or end any promotional offers at our discretion.

We can deliver throughout the UK and internationally. All orders are delivered by one of our nominated carriers. We use either Parcelforce or UPS currently to dispatch orders.

If your order contains an item(s) which is on pre-order, this part of your order will not be shipped until the pre-ordered item(s) in stock.

We work hard to try and meet delivery times but occasionally there may be delays for reasons outside of our control – for example, because of postal strikes, carrier logistics or bad weather. We will keep you updated if we anticipate delays to the delivery of your order. We can’t accept responsibility for delays outside of our control.

If there are any problems with your delivery, or if you have not received your order within 30 days of dispatch, please contact us by emailing queries-locomotionmodels@locomotion.org.uk.

Free collection of your order is available from the shop at Locomotion, Shildon. Please await email confirmation that your order is ready to collect. Our team works part time, and therefore there may on occasion be times where extended wait periods apply. Any order placed after 11:00 AM on Thursday is most likely to not be ready for collection until the following week.

You can collect your order during a visit to our Museum. To book a visiting slot/museum admission and to check the opening hours please visit www.locomotion.org.uk

Please note the museum team and the Locomotion Models team are separate, the museum site team will not be able to provide updates on pre-order status or place orders for you.

We accept payment via credit and debit card, including Visa, Mastercard, Discover, Diners Club and Maestro.

Credit or debit card payments will be charged once your order is placed, and you receive an email confirmation of the order. The same applies to pre-orders in respect of Future Releases (see below) - when an item is placed on pre-order, payment is taken immediately. When payment is taken from your card the transaction on your card statement will state "Locomotionmodels – SCMG Enterprises Ltd".

All transactions are taken in pounds sterling (GBP £). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. We are not responsible for any additional fees your card issuer may charge.

Our online payment process takes place in a secure environment. For more information about card security, please visit our privacy policy.

If you require a VAT invoice, please send a request to the customer services team at queries-locomotionmodels@locomotion.org.uk quoting 'VAT invoice request' and your order number in the subject line.

Occasionally we offer goods on sale or promotional offer.

Discount codes cannot be used on sale items, and unless otherwise stated, offers may not be used in conjunction with each other. If multiple offer codes are used as part of an order, only the most recent offer will be applied and previous offers will be removed from your order.

Unless damaged or faulty, items purchased within a promotional offer are only refundable if all items purchased within the offer are returned for refund. For more information, please visit our ‘Refunds’ page.

We hope you will be delighted with your purchase. However, if you change your mind, please return the goods to us in their original condition and packaging, with any labels still attached, and we will provide you with a refund.

You must return an item and request a refund from us within 30 days of receiving your order, except in the case of faulty goods, for which we offer extended returns.

For items that have developed a manufacturing fault within six months of purchase, please contact our online customer services team on 01904 685785) or by emailing queries-locomotionmodels@locomotion.org.uk to arrange a replacement. We usually cannot replace or refund faulty items purchased more than six months ago.

If you return goods to us which you have used or damaged, we will reduce your refund to compensate us for the reduced value to the goods. In some cases, because of the way you have treated the product, no refund may be due.

How to return an item:

None of the above affects your statutory rights.

If you wish to receive exchange your goods, please return your original items and place a new order. We regret that we are currently unable to exchange goods unless damaged or faulty.

If you have any questions, please contact our Customer Services team on 01904 685785) or email queries-locomotionmodels@locomotion.org.uk.

We will compensate you for direct losses caused by us or our products. However, we are not responsible for losses you suffer which are:

We can end our contract with you and claim any compensation due to us if:

We hope that you will be happy with your order and the goods received. However, if you need to make a complaint to us, you can contact us at 01904685785 or email queries-locomotionmodels@locomotion.org.uk.

We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.

We run a shop newsletter, so customers can hear about our latest offers, behind the scenes news and recent product drops. You can sign up to our newsletter via the “Contact Us” link in the bottom footer of the website.

If you would no longer like to hear from us, or if you would like to change your email preferences, you can do so by selecting 'unsubscribe' in the bottom footer of any recent newsletter received from us. This will direct you to a new page titled ‘Change your email preferences or unsubscribe’, which will give you the option to unsubscribe and leave the newsletter list.

Alternatively please call at 01904685785 or email queries-locomotionmodels@locomotion.org.uk and our team can remove you from our newsletter.

Any changes to your newsletter preferences may take up to 10 working days to be processed.

Instagram Giveaways

1. The Promoter

A 'giveaway' is run by Locomotion Models, part of the Science Museum Group's Enterprises department. Our registered address is Dale Road Industrial Estate, Shildon, County Durham, DL4 2RE.

2. Eligibility

The giveaway is open to residents of the United Kingdom only. Entrants must be 18 years of age or older. Employees of the Science Museum Group, their families, or anyone connected with the giveaway are not eligible to enter.

3. How to Enter

To enter the giveaway, participants must:
- Follow Locomotion Models' official Instagram account @locomotion_models
- Like the specific giveaway post.
- Comment on the specific giveaway post (following the specific context instructions on the post).

Multiple entries are permitted. No purchase is necessary to enter.

4. Giveaway Period

The giveaway period will be specifically listed on the relevant Instagram post. Entries received after this time will not be valid.

5. Prize

Specific prizes will be specified within the context of the specific postings surrounding individual giveaway/competition activity. The prize is non-transferable, and no cash alternative will be offered. Locomotion Models reserves the right to substitute the prize with another of equal or greater value if necessary. Locomotion Models will cover any standard UK postage charges but is not liable for special or extra delivery requirements.

6. Winner Selection & Notification

The winner will be selected at random from all eligible entries. The winner will be contacted directly via Instagram direct message from our official account within 7 working days of the giveaway closing. If the winner does not respond within 7 working days, we reserve the right to select an alternative winner.

7. Data Protection

Any personal data provided will be used solely for the purposes of administering this giveaway and will be handled in accordance with the Science Museum Group’s Privacy Policy, available at: https://www.sciencemuseumgroup.org.uk/privacy-policy

8. General

This promotion is not sponsored, endorsed, administered by, or associated with Instagram. By entering, participants agree to be bound by these terms and Instagram’s terms of use. Locomotion reserves the right to amend or cancel the giveaway at any time due to unforeseen circumstances.

We use your personal data as set out in our privacy notice. Please find our privacy notice here.

Nobody else has any rights under this contract. These terms and conditions govern the contract between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

These terms are governed by English law and wherever you live you can bring claims against us in the English courts.